Shipping system feature
Real-time parcel overview
Keep every shipment under control – delivered, in transit, undelivered, returned and claimed. From a single shipping system, no matter how many carriers you use.
When you ship dozens or hundreds of parcels a day through different carriers, it is almost impossible to stay on top of them without the right tool. Logging into five different portals, checking the status of every shipment by hand and digging through e-mails eats up time you could spend growing your business. Neoship centralises everything – you see shipment information from all carriers on one screen in real time.
01
All parcels from all carriers in one place
Neoship aggregates data from SPS, GLS, Packeta, DPD and other carriers and shows it in a single clear interface. No switching between systems, no logging into ten portals. Filter by carrier, destination country, shipment status, dispatch date or order number.
02
Detailed tracking of every shipment
For every parcel you get the full movement history – when the courier picked it up, when it arrived at the depot, when it was handed over for delivery and when it was delivered.
- Current status and location of the parcel
- Timeline of the shipment
- Recipient information
- Cash-on-delivery details (if applicable)
- History of communication with the carrier
03
Undelivered parcels – fast problem solving
An undelivered shipment means an unhappy customer and a potentially lost order. Neoship shows you immediately which parcels could not be delivered, where they are and why. With a single click you can contact the carrier straight from the system, request a re-delivery or arrange a change of delivery address.
04
Returned parcels – complete returns management
Returns are a natural part of e-commerce, but if you do not keep them under control they can turn into an expensive nightmare. In Neoship you see every returned shipment in one place, including the reason for the return, the pick-up date and the total cost involved. That lets you analyse the reasons behind returns and actively reduce them.
05
Claimed parcels and lost shipments
With claims, speed is what counts. Neoship lets you flag a parcel for a claim straight from the overview and log the communication with the carrier. Thanks to centralised records you know exactly where every claim stands and what compensation the carriers owe you.
06
Delivery progress in real time
Shipment status updates automatically from carrier data. You and your customer see the same information at the same time – no surprises, no misunderstandings.
What this feature gives you
100 % overview
Every shipment from every carrier in one place.
Fast problem solving
Communicate with the carrier straight from the system – no re-typing of data.
Lower cost of returns
Analysing the reasons for returns helps you reduce them systematically.
Happier customers
Up-to-date information about their shipments in real time.
Who is it for?
E-shops with high shipping volumes
Track hundreds of parcels a day without chaos or switching between systems.
E-shops using several carriers
One overview instead of five portals – it saves you time and nerves.
E-shops with frequent returns
Analyse the reasons for returns and cut the return rate with targeted measures.
Frequently asked questions
Take control of every shipment.
Launch Neoship and get rid of the chaos of separate carrier portals.