What it looks like in practice when 1 + 1 = 3 – a case study of the cukrovinky.sk e-shop

Thanks to the synergy between Neoship services and Chameleoon, we helped the cukrovinky.sk e-shop boost its efficiency and optimise its logistics costs. If you ever fancy something sweet, be sure to visit their e-shop :)

Processes

• Running two e-shops in Czech and Slovak versions in two different administrations
• Manually retyping orders into the Money S4 invoicing system
• Manually creating parcel data and printing labels in the systems of several carriers
• Handing printed invoices with labels over to warehouse staff
• No technical check of the goods being dispatched
• Manually matching COD payments to invoices

Impacts

• High time demands = a limit on further business growth
• Frequent errors = increased costs for returns, handling complaints, negative references
• The need for extra staff during the season = additional wage costs
• Fragmented, incomplete data = an inability to evaluate properly and take more effective measures
• Reacting to problems – they only heard about a problem from the customer

Solutions from Neoship and Chameleoon

NEOSHIP

• Arranging transport and pricing terms for SPS, Packeta and 123Kuriér
• Managing all shipments and finances in one shipping system (an overview of undelivered shipments, returns, the price per parcel, paid and unpaid COD amounts, communication with the carrier, …)

CHAMELEOON

• A connection between the e-shop and Neoship for generating labels
• A connection between the e-shop, Neoship and Money S4 for changing order statuses and generating invoices, plus the follow-up marketing activities
• A technical check of the goods being dispatched from the warehouse
• Support with implementing barcode scanners and printers

The benefits of using Neoship and Chameleoon together

• More orders processed in a given day
• No need to hire new staff during the season, even though there were more shipments than before
• Errors reduced by at least 90%
• A total saving of 1–2 hours of staff time a day
• A significant drop in the number of complaints and in costs caused by mixing up goods or the wrong number of items
• Staff spend more time on customer care and marketing
• Convenient and efficient data evaluation
• Easy cover during holidays, sick leave and so on